Privacy and Cookies

Your privacy is important to us and we are committed to protecting it.

The primary purpose of the Lothian Gas website, is to promote the services and care plans of Lothian Gas to potential customers and to provide a way for visitors to engage with us.

We take care to protect the privacy of customers and users of this site and, if we do ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. A copy of Lothian Gas's privacy policy can be viewed on our Policies page. 

What personal information will collect about me?

When you interact with Lothian Gas we sometimes receive personal information about you. For example, if you submit a form you might tell us who you are, your contact details and about an experience you may have had.

The Lothian Gas website also uses cookies and collects IP addresses. We use IP addresses to analyse trends, administer the website, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information. You can find out more about this in the cookies section  of our Privacy Policy.

How will Lothian Gas use my information?

If you choose to submit a form we will use your personal information for a number of purposes including the following:

  • To deal with your requests and enquiries;
  • To contact you about any enquiry you have made
  • To investigate your enquiry and produce a report (if requested)
  • To conduct satisfaction surveys, where we have your consent

This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website, and to enable third parties to carry out technical, logistical or other functions on our behalf.

We will keep your information confidential and Lothian Gas will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement.

Who will the information be shared with?

By submitting your personal information through this website, you are consenting to it being processed in the manner described above.

We will not share your personal information with any third party that intends to use it for direct marketing purposes, unless we have specifically informed you and you have given us specific permission to do this.

We may use third parties, like service providers, agents or contractors to provide support and administration assistance for internal operations or our websites, applications and online advertisements.

How secure is information about me?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place appropriate physical, technological, operational and managerial procedures to safeguard and secure the information we collect online.

All our users' information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain entry to restricted information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and transmit to us from our website.

Can I find out what personal information Lothian Gas holds about me?

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and request that it be corrected if it is inaccurate. Individuals can find this out by making a ‘subject access request’. If we do hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to and
  • Let you have a copy of the information in an intelligible form

To make a request for any personal information we may hold you need to put your request in writing by sending an email to, or by writing to the address provided below.  

What about links to other websites?

Our site may include links to other websites of interest. We do not provide any personally identifiable customer information to these third-party websites.

Please be aware that Lothian Gas is not responsible for the privacy practices or content of such other websites. We encourage our users to be aware that once you have used these links to leave our site we do not have control over that other website. You should always look at the privacy statements of each applicable website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Notices and revisions

Our Privacy Policy might change from time to time. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of your information.

Contact us

If you have any questions or comments about Lothian Gas ’s Privacy Policy please contact us via email or write to us at:

Lothian Gas
Unit 5 Dryden Glen
EH20 9NA


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Find out about our Care Plans

Our care plans cover your boiler servicing giving you peace of mind and keeping you and your family warm.
If you would like more information about your own home or a rented property (if you are a landlord) please click below

Enquire about our Boiler & Central Heating Care Plans  Care Plan Information